Return Policy (for lingerie mail order page)
Terms & Conditions:
1. Some fabrics/colours may appear different due to lighting conditions, etc, and may differ slightly to the catalogue. Please use as a guide only.
2. We DO NOT accept returns for color or size changes. For reasons of hygiene, according to the law, lingerie items cannot be returned once the packages has been opened, unless you find the product to be faulty.
3. If you receive damaged merchandise, you must obtain a Return Authorization Letter from Return deparment within 2 days of receipt of your order. Write clearly on the box with the return authorization number or the box will be refused at the receiving office. We will exchange returned merchandise for the dollar amount within 7 days. NO RETURNS accepted after 2 days from receipt of shipment. Proof of mailing is advised, as we cannot be held responsible for loss or damage in the mailing. Postage is non-refundable. The merchandise, including packing and wrappig material, being returned should be in the same condition as when you received them.
4. All goods will be shipped as ready. If you require separate shipments, add $10.00 per extra shipment. Dated orders will not be accepted.
5. All sale merchandise is final sale.
6. All refused/returned shipments will result in a 15% reshipping or restocking chareg plus freight cost incurred. Charges will be billed to your credit card or other payment methods immeidately.
7. All orders must be pre-paid before shipping. This can be doen by Visa, Mastercard, money order, checks or wire payment. If payment is made by check, the order will be held until the check clears.
8. Customer is responsible for duties.
9. There is a $20.00 service charge for all returned checks.